Understanding Your Journey

We empower our patients through choice, collaboration, and autonomy. Here’s how

Personalised Consultations
Before your appointment, you’ll have a one-on-one telephone consultation with an experienced radiographer. This is your opportunity to share your story, ask questions, and work with us to create a plan tailored to your unique needs. It’s all about building a therapeutic alliance right from the start.

Optional Medical Hypnosis
For those who choose this option, our clinical approach to medical hypnosis is designed to help “turn down the dial” on anxiety—not stage hypnosis, but a precise technique to achieve a more relaxed state. In a brief, 15‑minute session conducted in a specialised room before your scan, you’ll be guided using techniques such as special place imagery and guided relaxation. You remain completely in control at all times.

Continuous Consent
At every stage of your care, we ensure you are comfortable and fully informed. You’re given the time and space to make decisions at your own pace—because your consent matters at every step.

Open Communication During the Scan
Clear, ongoing communication is key. An MRI examination consists of several sequences—each lasting between 2 and 4 minutes—which you can think of as different “pictures” being taken. We explain each sequence in detail, and you have the choice to be spoken to throughout the scan or receive limited updates. Some patients find it helpful to have their appointment broken down into these individual segments, allowing them to compartmentalise the experience rather than focusing on the overall duration. There is always a call buzzer at your side, so you can speak to us or even stop the scan at any time—control is always yours.

Support During the Scan
Additionally, you’re welcome to bring a friend or family member into the scan room (subject to safe MRI screening), and if that isn’t practicable, a member of our dedicated team will remain with you throughout the scan. (Patients often aren’t offered this level of personal support in traditional NHS setups.)

Personalised Music Choice
Your comfort matters to us, which is why you can choose the music that plays during your scan—whether it's a selection of your favorite tunes or complete silence. Whether you need the energetic beats of the Spice Girls or the nostalgic vibes of David Essex to give you that extra boost, our radiographers are here to support your choice—no judgment, just care.

Options and Guidance
We explain all the choices available to you and offer expert guidance, but the final decision is always yours. Whether it’s exploring supportive techniques or choosing a particular approach, you remain in control of your care.

Support and Advocacy
We are on your side every step of the way. Our empathetic team listens to you, understands your needs, and advocates on your behalf—ensuring that you never feel rushed or dismissed.